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Frequently Asked Questions

A: Our play mats are made of premium thermoplastic polyurethane (PU) foam and are 100% non-toxic. They are also eco-friendly, waterproof, flame-retardant, durable, odour-free and hypoallergenic. Having passed CPSIA and EN71 certification, you can purchase our mats with a peace of mind
A: We provide free shipping to Singapore for all items. Unfortunately, we do not ship to other countries at the moment.
 
Delivery times are 1-3 business days, we try our best to ship out the next day if you place an order before noon. However, during sale/promotional events, delivery may be longer than usual.
A: We recommend daily wipe down with warm water, toy-cleaner or mild detergent/liquid soap with a microfibre cloth. Do NOT use bleach, essential oils, melamine sponge to clean the surface as they may damage the TPU coating and cause discoloration
 
Avoid long exposure under direct sunlight to prevent discoloration
 
The surfaces are scratch resistant however avoid hot, sharp and rough items.
 
To keep the surface cushy and soft, please refrain from throwing/placing heavy items on the mats for a prolonged period of time.
 
When not in use, you can roll up, secure with the velcro straps provided and keep it tucked away
Avoid long exposure under direct sunlight to prevent discoloration
 
The surfaces are scratch resistant however avoid hot, sharp and rough items
 
To keep the surface cushy and soft, please refrain from throwing/placing heavy items on the mats for a prolonged period of time.
 
When not in use, you can roll up, secure with the Velcro straps and keep it tucked away
A: Return – We do not allow return however you can do an exchange.  
Exchange – Items must be in their original packaging and unused, please contact us within 7 days of purchase.
Should you wish to exchange for a different design, this is subject to item availability
 
All exchange costs are born by the buyer
Emma and Elle reserves the right to decline an exchange request subject to our discretion.
 
Defects – We are sorry to hear that, if you have received a defect item due to manufacturer fault, please contact us for a free exchange within 24 hours.
 
No exchange will be provided for sales items.
A: Large: 142 x 20 x 20cm, 6.0kg
    Small: 103 x 17 x 17cm, 3.0kg
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